PRIVACY POLICY

The company will gather personal information after obtaining the acknowledgement of the individual. This information will be used and supplied within the scope necessary to achieve predefined goals. Furthermore, measures have been put in place to prevent the use of information in any way that exceeds the scope necessary to achieve aforementioned goals.
Except when advance authorization has been granted by the individual or when required by law, the company will not supply or disclose personal information to third parties.

The company shall strictly observe all laws, national policies, and other regulations that pertain to the handling of personal information.

By putting in place rational, safe management measures, the company shall avert unauthorized access to personal information(including personal information that the company has obtained or is planning to obtain) , leakage, loss, or destruction of personal information. These safety measures will be corrected when necessary.

The company shall establish a means for individuals to contact the company with personal information-related complaints and inquiries and shall respond to said complaints and inquiries.

The company will periodically review and improve its personal information protection management system in order to maintain the proper protection of personal information.

Real estate registries / recorded maps / commercial registries / credit information organizations / credit research companies / residential maps / telephone directories and other personal information that the individual has in advance agreed to disclose to a third party

Except when required by law, the company will obtain the approval of the individual before providing personal information to third parties (whose location may be outside of your own country). The company shall cease to provide this personal information upon the request of the individual himself/herself.

The company may entrust personal information to parties with whom it has entered into contracts pertaining to the protection of personal information.

The company may use personal information provided by the individuals jointly within group companies of Tokyu Fudosan Holdings Corporation.

Whether or not to provide the company with your personal information is up to you. However, please be advised that without your personal information we may be unable to fully provide you with services or information.

Tokyu Housing Lease Corporation Inc.
Shinjuku Monolith 16F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0916 Japan
President & CEO　Shigeru Hashimoto

The company appointed a manager of general affairs department as responsible person for personal information protection.

Customer service representative, General Affairs Department, Tokyu Housing Lease Corporation
Shinjuku Monolith 16F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0916 Japan
Customer Inquiries : https://www.tokyu-housing-lease.co.jp/en/contact/

Please contact us at the address listed above with requests concerning the disclosure, revision, addition, deletion, and termination of use of personal information, requesting not to provide given information to third parties, disclosure of third-party provided records, or to be notified of purposes for which personal information is being used.

The company will disclose individuals' personal information based on requests from the individuals themselves using the methods specified below.

1. When the company receives a request from an individual to disclose his or her information, the company will confirm the individual's:
   • Name, address, telephone number
   • The period during which the individual had business dealings with the company, and the substance of those dealings (e.g. property name, room number, etc.)
2. Once we have confirmed the facts in (1) above, the company will mail a disclosure request form to the individual's current address. The individual must then fill out the form and mail it back to the company with proof of identity and the specified fee. Individuals should submit an official identification card (e.g. copy of driver's licenses, certificate of residence, etc.) as proof of identity.
   If said request is made by a statutory representative of a minor or an adult ward, a certification document such as copy of the census register as well as an identification document of said representative himself/herself will be necessary.
   If said request is made by a representative authorized by the individual, an authorization document signed and sealed by the individual and a seal certificate as well as an identification document of said representative himself/herself will be necessary.
   * In case the customer's registered domicile, social security and tax number or organ donor declaration is printed on the document proving the identity of the customer or his/her representative, please black out those parts of the documents before submitting them.
3. As for requests to stop, etc. the use of personal information, when said requests are proven to have valid reasons, the company will perform the stop, etc. to the extent that is necessary to prevent breach of rights and interests of the individual. However, the company may be unable to perform the stop, etc. when the stop, etc. is hard to do and the company takes alternative measures necessary to protect rights and interests of the individual.
4. A fee of 1,000 yen is required for each request for disclosure or notification of purposes for which personal information is being used. Fees must be paid with a postal money order or postage stamp.
5. As a general rule, it takes roughly two weeks to process requests.
6. Personal information obtained by the company through the procedure of requests of disclosure, etc. is handled within the range necessary to process the requests.
7. Requests may be restricted if they are deemed to hinder the performance of business operations.

In order to ensure appropriate handling of personal information(including personal information that the company has obtained or is planning to obtain; the same applies to paragraphs 2 to 7 below), the company has established a basic policy on “Acquisition, Use, and Supply of Personal Information,” “Compliance,” “Personal Information Safety Measures,” “Inquiries & Complaints Regarding Personal Information,” “Continual Improvement of Personal Information Protection Management System,” etc.

The company has developed regulations for handling personal information concerning acquisition methods, managers, persons in charge and their responsibilities, etc. at each step of acquisition, use, storage, deletion, etc.

The company has appointed specific persons who are responsible for the handling of personal information and has specified such employees who handle personal information as well as the scope of that information to be handled by these employees. It also has developed a reporting and notification system for incidents or accidents that have occurred or are suspected to have occurred contrary to laws or regulations.

The company provides regular training that teaches its employees points of attention on handling personal information and stipulates confidentiality requirements on personal information in its regulations of handling.

The company restricts employee access into areas where personal information is handled, and implements measures to prevent the theft or loss of electronic media and documents.

To restrict access to personal information, the company limits the employees that handle personal information and their range by conducting access control and implements mechanisms to protect information systems which handle personal information against unauthorized external access or unauthorized software.

The company will implement safety management measures based on a sound understanding of the systems for the protection of personal information in the U.S.A. where personal information is stored by using cloud services, etc.

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Access logs contain domain names, IP addresses, types of browsers used, access dates, etc. of accessing users. However, they do not contain information specifying individuals. Access logs of this website are utilized for statistical analysis of its usage and maintenance management, not for other purposes.

This Web site employs commonly-used SSL (Secure Sockets Layer) encryption technology to protect your personal information and prevent it from being intercepted when it is transmitted over the Internet.
While Tokyu Housing Lease takes every reasonable precaution when managing personal information, due to the nature of the Internet, the company cannot wholly guarantee the confidentiality of personal information.

Although this Web site includes links to external Web sites, the company is not responsible for the content of said Web sites and cannot be held liable in any way for privacy-related issues that may arise as a result of visiting said Web sites.