INQUIRY

Handling of Personal Information

1. Name of the Organization, etc

• Tokyu Housing Lease Corporation Inc.
• 6F Shiodome Building, 1-2-20 Kaigan, Minato-ku, Tokyo 105-0022, Japan
• President & CEO　Shigeru Hashimoto

2. The protection of personal information management officer

The company appointed a manager of general affairs department as responsible person for personal information protection.

3. Purposes of Use of Personal Information

Tokyu Housing Lease Corporation shall acquire and use the personal information of customers collected through inquiries, consultations and opinions from customers for the following purposes.

1. (1) The company uses customer information (names and their pronunciations, phone numbers, e-mail addresses, etc.) and property information (locations, names, types, etc. of contracts of the customers) for the following purposes:
   • ・To answer inquiries, consultations and opinions from customers
   • ・To send materials inquired about by customers
   • ・When it otherwise becomes necessary to contact customers for any reason
2. (2) The company analyzes and uses information obtained through (1) above and transaction history of customers for the following purpose:
   • ・To conduct sales promotion activities (performing market trend analysis, surveys/analyses such as customer satisfaction surveys, product development, or various surveys related to each business, etc.)

4. Provision of Personal Information to Third Parties

Except when required by law, the company will obtain the approval of the individual before providing personal information to third parties (whose location may be outside of your own country).
Our policies on providing personal information to third parties are as follows.

1. (1) Reasons for providing personal information to third parties
   • ・To fulfill the purposes listed in 3 above.
2. (2) Items of information that we will be providing to third parties.
   • ・Information required to attain the purposes listed in the above section3, such as address, name, and contact no.
   • ・In case a business contract is signed as a result of business activities mentioned above, any information necessary for the signing and execution of such contract.
3. (3) Means and methods of providing information
   • ・Documents, mails, phone call, the Internet, emails, advertising media, etc.
4. (4) Individuals/Organizations which can receive this information and their affiliations
   • ・Other companies associated with our company (Tokyu Corporate Housing Management, Inc. and Residential Partners, Inc.)

5. Outsourcing of the Handling of Personal Information

The company may outsource the handling of personal information to achieve the purposes of use in 3 above.

6. Disclosure, Correction and Stop of Use of Personal Information

A customer who would like the disclosure, correction or stop of use of the personal information the company possesses should please contact the "Personal Information Inquiries Department" below. The company shall confirm that the person making the inquiry is the individual in question with a method deemed necessary and shall then quickly respond to the inquiry within a reasonable time period. However, please be aware that the company may not be able to comply with a request if there are no violations of laws or ordinances.

Personal Information Inquiries Department

• Customer service representative, General Affairs Department, Tokyu Housing Lease Corporation
• 6F Shiodome Building, 1-2-20 Kaigan, Minato-ku, Tokyo 105-0022, Japan
• Customer Inquiries : https://www.tokyu-housing-lease.co.jp/en/contact/

7. Optionality of Providing Information

Provision of personal information is optional. However, the company cannot respond to inquiries if it is not provided.

8. Obtaining user information with a method that cannot be recognized by the user easily

Some pages on this Web site use Cookies in order to provide a more convenient visitor experience and to obtain browsing statistics.